D’s Hair Repair Return Policy
Introduction
At D’s Hair Repair, we strive to provide the highest quality products and services. If you are not entirely satisfied with your purchase, we’re here to help.
Returns
- Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Time Frame: You have 30 calendar days to return an item from the date you received it.
- Proof of Purchase: A receipt or proof of purchase is required to process your return.
Non-Returnable Items
Certain items are exempt from being returned, including:
- Gift cards
- Downloadable software products
- Some health and personal care items
Process
- Initiate a Return: To initiate a return, please contact our customer service team at 0800 123 1324 or info@dshairrepair.com.
- Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Inspection: Once we receive your item, we will inspect it and notify you of the status of your refund.
Refunds
- Approval: If your return is approved, we will initiate a refund to your original method of payment.
- Time Frame: You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Exchanges
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at 0800 123 1324 or info@dshairrepair.com.
Contact Us
If you have any questions on how to return your item to us, please contact us at:
- Email: info@dshairrepair.com
- Phone: 0800 123 1324Top of Form